Privacy Policy

Arlix Food (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or use our online culinary services, how we use it, the limited circumstances in which we share it, and the choices you have. Because we operate entirely online and never handle physical food, the information we collect relates to communication, scheduling, and delivery of digital services.

1. Information We Collect

We collect information you provide directly, such as your name, email address, and the details of your culinary request when you contact us, book a session, or purchase a service. We may also collect messages you send us and any preferences you share, including dietary requirements, allergies, equipment, and skill level, so that we can tailor our guidance to you.

When you use our website, we may automatically collect limited technical information such as your browser type, device type, general location derived from your IP address, and the pages you view. This information helps us keep the website secure and improve how it works.

2. How We Use Your Information

We use your information to respond to your enquiries, prepare quotes, schedule and deliver services, personalize recipes and plans, process payments, provide client support, and keep records required for our legitimate business and legal purposes. We may use your email address to send you information directly related to a service you requested. We do not sell your personal information.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we rely on your consent, the performance of a contract with you, our legitimate interests in operating and improving our services, and compliance with our legal obligations. You may withdraw consent at any time where processing is based on consent.

4. Payment Information

Payments are handled by third-party payment processors. We do not store full payment-card numbers on our own systems. The processing of your payment details is governed by the privacy practices of the relevant payment provider, and we encourage you to review their policies.

5. Sharing of Information

We share personal information only as necessary to operate our services. This may include trusted service providers who help us with hosting, scheduling, video sessions, file delivery, payment processing, and communications. These providers are permitted to use your information only to perform services for us. We may also disclose information where required by law, to protect our rights, or in connection with a business transfer. We do not share your information with advertisers.

6. Data Retention

We keep personal information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account or communication credentials confidential.

8. Your Rights

Depending on your location, you may have rights to access, correct, update, or delete the personal information we hold about you, to object to or restrict certain processing, and to request a copy of your information in a portable format. You may also opt out of non-essential communications at any time. To exercise these rights, please contact us using the details below, and we will respond in accordance with applicable law.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of majority without appropriate parental or guardian consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. International Users

We are based in the United States, and your information may be processed in the United States or other countries where our service providers operate. By using our services, you understand that your information may be transferred to and processed in jurisdictions with different data-protection laws than your own.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences and understand how the website is used. For details, please see our separate Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please reach out to the relevant desk below.